.muted{color:var(--color-text-secondary)}
.small{font-size:var(--font-size-xs)}

.ticket-header{margin-bottom:var(--space-6)}
.ticket-header h1{font-size:var(--font-size-2xl);margin:var(--space-3) 0;line-height:var(--line-height-snug)}
.ticket-meta{display:flex;justify-content:space-between;align-items:flex-start;flex-wrap:wrap;gap:var(--space-3);margin-bottom:var(--space-2)}
.ticket-num{font-family:var(--font-family-mono);font-size:var(--font-size-lg);font-weight:var(--font-weight-bold);color:var(--color-brand-400);letter-spacing:1px}
.badges{display:flex;gap:var(--space-2);flex-wrap:wrap}
.badge{padding:5px 12px;border-radius:var(--radius-full);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold)}
.badge-open{background:rgba(16,185,129,.15);color:var(--color-success-400);border:1px solid rgba(16,185,129,.3)}
.badge-progress{background:rgba(176,125,34,.15);color:var(--color-purple-400);border:1px solid rgba(176,125,34,.3)}
.badge-waiting{background:rgba(245,158,11,.15);color:var(--color-warning-400);border:1px solid rgba(245,158,11,.3)}
.badge-resolved{background:rgba(59,130,246,.15);color:var(--color-info-400);border:1px solid rgba(59,130,246,.3)}
.badge-closed{background:rgba(107,114,128,.15);color:var(--color-text-secondary);border:1px solid rgba(107,114,128,.3)}
.badge-low{background:rgba(107,114,128,.15);color:var(--color-text-secondary)}
.badge-normal{background:rgba(59,130,246,.15);color:var(--color-info-400)}
.badge-high{background:rgba(245,158,11,.15);color:var(--color-warning-400)}
.badge-urgent{background:rgba(239,68,68,.15);color:var(--color-danger-400)}

.info-row{display:flex;flex-wrap:wrap;gap:var(--space-2);font-size:var(--font-size-sm);align-items:center;margin-top:var(--space-2);color:var(--color-text-secondary)}

.messages{display:flex;flex-direction:column;gap:var(--space-4);margin:var(--space-6) auto;max-width:48rem}
.message{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-5) var(--space-6)}
.message.from-admin{background:linear-gradient(135deg,rgba(176,125,34,.08),rgba(176,125,34,.03));border-color:rgba(176,125,34,.3)}
.message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-3);font-size:var(--font-size-sm);flex-wrap:wrap;gap:var(--space-2)}
.message-author{font-weight:var(--font-weight-bold);display:flex;align-items:center;gap:var(--space-2);color:var(--color-text-primary)}
.message-author .role-tag{font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);padding:2px 8px;border-radius:10px;background:var(--color-brand-500);color:#fff}
.message-time{color:var(--color-text-tertiary);font-size:var(--font-size-xs)}
.message-body{white-space:pre-wrap;word-wrap:break-word;line-height:var(--line-height-relaxed);color:var(--color-text-primary)}

.ticket-header.support-card,.reply-box.support-card,.closed-notice.support-card{max-width:48rem;margin-inline:auto}
.reply-box{margin-bottom:var(--space-6)}
.reply-box h3{margin:0 0 var(--space-4);font-size:var(--font-size-lg)}
.closed-notice{text-align:center;padding:var(--space-8);color:var(--color-text-secondary)}

.platform-tag{padding:3px 10px;border-radius:6px;font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);background:var(--color-bg-tertiary);border:1px solid var(--color-border);color:var(--color-text-primary);display:inline-block}
.platform-tag.discord{background:rgba(88,101,242,.15);color:var(--color-brand-300);border-color:rgba(88,101,242,.4)}
.platform-tag.twitch{background:rgba(145,70,255,.15);color:var(--color-purple-400);border-color:rgba(145,70,255,.4)}
.platform-tag.website{background:rgba(34,197,94,.15);color:var(--color-success-400);border-color:rgba(34,197,94,.4)}

.live-indicator{display:inline-flex;align-items:center;gap:var(--space-2);padding:5px 12px;background:rgba(16,185,129,.1);border:1px solid rgba(16,185,129,.3);border-radius:var(--radius-full);font-size:var(--font-size-xs);color:var(--color-success-400);font-weight:var(--font-weight-semibold);margin-bottom:var(--space-3);transition:all .3s}
.live-indicator.checking{background:rgba(176,125,34,.1);border-color:rgba(176,125,34,.3);color:var(--color-purple-400)}
.live-dot{width:8px;height:8px;background:var(--color-success-500);border-radius:50%;animation:livePulse 2s ease-in-out infinite}
.live-indicator.checking .live-dot{background:var(--color-purple-400)}
@keyframes livePulse{0%,100%{opacity:1;box-shadow:0 0 0 0 rgba(16,185,129,.5)}50%{opacity:.6;box-shadow:0 0 0 6px rgba(16,185,129,0)}}
.live-refresh{background:none;border:none;color:inherit;cursor:pointer;padding:0 2px;font-size:var(--font-size-sm);font-family:inherit;transition:transform .3s;line-height:1}
.live-refresh:hover{transform:rotate(180deg)}

.new-reply-toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(120px);background:linear-gradient(135deg,var(--color-purple-600,#b07d22),var(--color-purple-500,#d6a23e));color:#fff;padding:14px 28px;border-radius:14px;font-weight:var(--font-weight-semibold);font-size:var(--font-size-sm);box-shadow:0 12px 40px rgba(176,125,34,.5);z-index:1000;opacity:0;transition:all .4s cubic-bezier(.4,0,.2,1);max-width:90vw}
.new-reply-toast.show{opacity:1;transform:translateX(-50%) translateY(0)}
.new-reply-toast.status-toast{background:linear-gradient(135deg,var(--color-info-500),var(--color-info-600,#2563eb));box-shadow:0 12px 40px rgba(59,130,246,.5)}
.message.msg-flash{animation:msgFlash 2.5s ease}
@keyframes msgFlash{0%{box-shadow:0 0 0 3px rgba(176,125,34,.6);transform:scale(1.01)}60%{box-shadow:0 0 0 6px rgba(176,125,34,0);transform:scale(1)}100%{box-shadow:0 0 0 0 rgba(176,125,34,0);transform:scale(1)}}

.attach-row{display:flex;align-items:center;gap:var(--space-3);flex-wrap:wrap;margin:var(--space-2) 0 var(--space-1)}
.attach-btn{display:inline-flex;align-items:center;gap:var(--space-2);padding:8px 14px;background:var(--color-bg-tertiary);border:1px dashed var(--color-border);border-radius:var(--radius-md);cursor:pointer;font-size:var(--font-size-sm);color:var(--color-text-primary);transition:all .15s}
.attach-btn:hover{border-color:var(--color-brand-500);color:var(--color-brand-400)}
.attach-icon{font-size:15px}
.attach-hint{font-size:var(--font-size-xs);color:var(--color-text-tertiary)}
.attach-queue{display:flex;flex-wrap:wrap;gap:6px;margin:var(--space-2) 0}
.att-chip{display:inline-flex;align-items:center;gap:6px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:14px;padding:4px 10px;font-size:var(--font-size-xs);color:var(--color-text-primary)}
.att-remove{background:none;border:none;color:var(--color-text-tertiary);cursor:pointer;font-size:16px;line-height:1;padding:0 2px;font-family:inherit}
.att-remove:hover{color:var(--color-danger-400)}

.msg-attachments{display:flex;flex-wrap:wrap;gap:10px;margin-top:var(--space-3);padding-top:var(--space-3);border-top:1px dashed var(--color-border)}
.att-image{display:block;border-radius:8px;overflow:hidden;border:1px solid var(--color-border);max-width:280px;line-height:0;transition:border-color .15s}
.att-image:hover{border-color:var(--color-brand-500)}
.att-image img{max-width:100%;max-height:200px;display:block;object-fit:cover}
.att-file{display:inline-flex;align-items:center;gap:10px;padding:10px 14px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);text-decoration:none;color:var(--color-text-primary);transition:all .15s;min-width:180px}
.att-file:hover{border-color:var(--color-brand-500);background:var(--color-bg-tertiary)}
.att-icon{font-size:22px;flex-shrink:0}
.att-info{display:flex;flex-direction:column;min-width:0}
.att-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:200px}
.att-size{font-size:var(--font-size-xs);color:var(--color-text-tertiary)}

.upload-progress{display:inline-flex;align-items:center;gap:10px;padding:8px 14px;background:rgba(176,125,34,.1);border:1px solid rgba(176,125,34,.3);border-radius:14px;font-size:var(--font-size-sm);color:var(--color-purple-400);font-weight:var(--font-weight-semibold)}
.upload-spinner{width:14px;height:14px;border:2px solid rgba(176,125,34,.25);border-top-color:var(--color-purple-400);border-radius:50%;animation:uploadSpin .8s linear infinite;flex-shrink:0}
@keyframes uploadSpin{to{transform:rotate(360deg)}}